Everything starts with a personalised quote. Contact us by phone, email or via our online form. We discuss your needs: the area to clean, preferred frequency, rooms involved and any specific constraints. The quote sets out the proposed service, estimated time, price and applicable terms so that you can review them before deciding.
Once the quote is accepted, we move on to scheduling. We agree the frequency and available time slot with you. Wherever possible we favour continuity with a cleaner who knows your home and instructions. If that cleaner is unexpectedly absent, we contact you to discuss the available options.
The products and equipment used for the visit are agreed in advance. Fast Clean supplies the products and equipment covered by the service, while any vacuum cleaner or iron required is provided by the client. Our team follows the agreed cleaning method and your instructions for the home.
The cleaner follows the tasks and instructions agreed for your home. If an instruction needs to change, let us know so that we can update it with you.
If something needs attention after a visit, contact us and explain the point concerned. We will review it with you and discuss the appropriate next step.
Three aspects of how Fast Clean organises its residential cleaning service.
Tasks, delicate surfaces and access instructions are agreed before the first visit, so that the team has a clear framework for the work.
Products are selected according to the surfaces and the service agreed for the home.
If damage is reported under the agreed conditions, we review the situation under the contract and the terms and conditions. Where appropriate, a claim is passed to the insurer so that it can review the case.
Fast Clean provides the products and cleaning materials planned for the agreed service. For regular household cleaning, the vacuum cleaner and iron are supplied by the client in line with the agreed conditions.
Selected according to the surfaces and the agreed scope of work.
Fast Clean provides the materials planned for the agreed service.
For regular household cleaning, the vacuum cleaner is supplied by the client.
Where ironing is agreed, the iron is supplied by the client.
The quote sets out which products and materials are planned for the service.
Please mention delicate or unusual surfaces so that they can be taken into account in the quote.
The same school of detail, adapted to business premises: a written scope, an adjustable frequency and a main contact.
For medical practices, routine cleaning may cover waiting rooms, consultation areas and sanitary facilities. Tasks, products, instructions, frequency, timing and any requested protocol are agreed after a site visit and recorded in the quote.
For professional practices: discretion is covered contractually. The protocol for files, papers, screens and restricted areas is agreed during the site visit and recorded in the quote.
For co-owned buildings via property managers: access, door codes and cleaning route defined with the manager.
Our five-step method starts with a personalised quote that sets out the proposed service and applicable terms.
