1 Chapter 1 — Basis and Performance of the Contract
This offer is prepared following a visit to the home, office premises or site and/or in reliance on the accuracy of the information provided by the client. If the client cannot give our teams access to all the relevant information, the client undertakes to give Fast Clean a true and accurate description of the situation. This obligation also applies throughout the performance of the contract if the work area changes. Please note that these terms and conditions may be updated from time to time. They are provided in the email accompanying the invoice and are also available on our website.
2 Chapter 2 — Pricing
This offer is subject to the salary information relating to any staff members to be taken on if the contract is awarded to the service provider. It is based on index 992.24 as at 1 June 2026.
Any decision by the ministry and/or the social partners, under our collective agreement, to increase wage and salary indexation or adjust the cost-of-living index, including with retroactive effect, will result in the offer price being adjusted in line with the index adopted. The adjustment is calculated by applying the index percentage to the price of the service.
As this is a commercial contract for services, Fast Clean reserves the right to index the total cost of the service, without prior notice to the client, including ancillary costs such as parking and postage.
3 Chapter 3 — Staff
All staff remain under the full and sole authority of their employer, Fast Clean Sàrl. Throughout the term of the contract between Fast Clean and the client, and for one year after it ends, the client may not employ any staff member who has worked at the client's premises.
4 Chapter 4 — Performance of the Contract
The client undertakes to provide water, electricity and access to the premises, as well as all items required under the special clauses set out on page 1 of the contract, so that the service can be performed properly. Failing this, Fast Clean may not be held liable.
If keys are provided to give access to the premises to be cleaned, the client must inform Fast Clean in writing.
If the client does not provide a parking space during the service, parking costs will be recharged as part of the total amount invoiced, unless Fast Clean is informed otherwise during the term of the contract. The parking charge will be established when the contract is first set up. If a parking space is made available either exceptionally or regularly, the client is responsible for informing Fast Clean's administrative department.
Equipment and products, with the exception of vacuum cleaners and irons, will be provided by Fast Clean.
In the course of its services, Fast Clean uses a range of products that have been specifically tested and approved to ensure the safety of treated surfaces. It is expressly agreed that if the client decides, on their own initiative or through a third party, to apply, mix or require the use of chemical, natural or industrial products not supplied by Fast Clean, the client assumes full responsibility for any resulting consequences. Accordingly, Fast Clean will have no obligation to repair, replace or provide compensation for any direct or indirect damage, including stains, chemical burns, scratches or discolouration, resulting from the use of any such unapproved products.
Where a unilateral decision is made to update the contract, no formal addendum will need to be signed; a simple exchange of emails or correspondence, subject to the agreement of both parties, will constitute an amendment to the contract.
No service confirmation form will be signed during the term of the contract. Any service specified in the contract and scheduled on or after its start date will be deemed to have been performed. Accordingly, if either party suspends performance or is unable to perform, this must be notified by email to the company's main address. In the absence of written evidence, the client will remain liable for the invoice in full and may not dispute it.
5 Chapter 5 — Complaints
In the event of suspected damage or the suspected loss of an item at the client's premises, the client must notify Fast Clean no later than the end of the same day, after the final scheduled working hour. Failing this, Fast Clean will not investigate whether it was in fact responsible.
In the event of confirmed damage, Fast Clean reserves the right to use its own contractors exclusively for repairs. The client may not hold Fast Clean liable for any resulting loss of warranty or other consequence, provided that the repairs are carried out in accordance with accepted professional standards.
In the event of damage, a claim will be filed with the AXA Joël Simon insurance agency in Kayl. On the basis of Fast Clean's declaration, the agency will decide how the claim should proceed. If compensation is refused, Fast Clean may not be held liable.
6 Chapter 6 — Liability and Termination
If Fast Clean is unable to provide the service as agreed in the contract, the client may not claim any compensation. A replacement appointment will be offered, subject to availability, at a time to be agreed with the client.
If the client fails to comply with the provisions of the contract, Fast Clean reserves the right to suspend or terminate it, without prejudice to the client's obligation to pay all outstanding amounts.
7 Chapter 7 — Temporary Contract Suspension
The client may suspend the contract for up to three months in any one year, without having to give a reason, simply by notifying Fast Clean.
To help manage cleaning staff schedules, the client must notify Fast Clean of the suspension by email no later than 72 hours before the scheduled service. Failure to meet this deadline will result in the service being charged at the normal rate, even if it does not take place.
The contract may not be suspended during the notice period where the client has given notice of termination.
8 Chapter 8 — Contract Duration
This contract is entered into for the term specified on page 1 of the offer and takes effect on the date it is signed.
This contract may be terminated by post or by email sent to the company's main address. The ordinary notice period for termination by the client is fifteen days.
If the client refuses to grant access to the home, standard invoicing will apply.
If, during the notice period, the client is unable to provide access to the home for reasons beyond their control, Fast Clean and the client will agree an alternative service date together. If Fast Clean is unable to provide staff during this notice period, no financial compensation whatsoever will be payable by the client.
9 Chapter 9 — Confidentiality
Fast Clean is responsible for its staff. All staff are informed of their duty to observe absolute confidentiality, in accordance with the contractual clause signed in advance between Fast Clean and each employee.
Accordingly, our staff must not disclose to third parties any information they learn while working at the client's premises. Any breach of this duty, whether the information came to their attention accidentally or otherwise, will be treated by the company as serious misconduct liable to result in immediate dismissal.
Fast Clean undertakes to make every effort to uphold this duty and to inform the client of any breach that may occur.
10 Chapter 10 — Invoicing and Payment Terms
Payment is due on the following terms: invoices are issued monthly and must be paid by bank transfer within eight days of receipt, without discount.
11 Chapter 11 — Amendments to These Terms and Termination without Notice
Fast Clean reserves the right to amend these terms and conditions in order to adapt future contractual arrangements in response to practical difficulties encountered when providing the services, prevent those difficulties from recurring and clarify the parties' respective obligations.
Each revised version is dated and sent to the client in full by email, including in emails accompanying invoices. It is also made available on the Fast Clean website and comes into force fifteen days after it is sent.
A client who does not accept an amendment may request termination of the contract without charge and without notice. To exercise this exceptional right, the request must be emailed to contact@fastclean.lu no later than the end of the fifteen-day period beginning on the date the revised version is sent.
For the request to be accepted, the email must include an explicit request for termination without notice, a copy of the client's contract and precise identification of the amended clause or clauses to which the client objects. Termination takes effect when Fast Clean receives a complete request.
If all the required items are not received before the fifteen-day period expires, the request for termination without notice will not be accepted. The client will nevertheless retain the right to terminate the contract subject to the ordinary contractual notice period of fifteen days.
If no termination is validly notified under the conditions set out above, the revised version will apply only to services performed after its effective date. No amendment applies retroactively, removes any mandatory rights held by the client or releases Fast Clean from liability in respect of earlier events.