1 Chapter 1 — Contract Definition and Execution
This offer is defined following an inspection of the property and/or based on the accuracy of the information provided by the client. Should the client be unable to provide our services with access to all necessary information, the client undertakes to provide Fast Clean with a truthful and accurate description of the situation, including during the execution of the contract in the event of changes to the work area.
2 Chapter 2 — Pricing
This offer is made subject to the salary elements of the staff to be taken over in the event of the contract being awarded to the service provider. It is established on the basis of index 968.04 as of 01/05/2025.
Any decision by the ministry and/or social partners relating to the collective agreement, concerning an increase in salary and wage indexation or cost of living, even retroactively, shall have an impact on the offer amount, equal to the percentage of the index applied to the service price.
As this is a commercial service contract, Fast Clean reserves the right to index the cost of the service without prior notification to the client.
3 Chapter 3 — Staff
Staff remain under the full and sole authority of the employer, Fast Clean Sarl. The client may not hire any staff member who has worked at their premises during the entire period of execution of the contract between Fast Clean and the client, and for up to one year after the termination of said contract.
4 Chapter 4 — Contract Execution
The client undertakes to provide water, electricity, access to the property, and all elements related to the special clauses defined in the contract for the proper execution of the service. Otherwise, Fast Clean cannot be held liable.
In the event of key handover for access to the cleaning location, the client must inform Fast Clean in writing.
Parking fees will be recharged if no parking space is provided by the client during the intervention period.
Equipment and products, with the exception of vacuum cleaners and irons, will be provided by Fast Clean.
As part of its interventions, Fast Clean uses a range of products specifically tested and approved to ensure the safety of treated surfaces. It is expressly agreed that if the client decides, on their own initiative or through a third party, to apply, mix, or require the use of chemical, natural, or industrial products not supplied by Fast Clean, the client assumes full responsibility. Consequently, Fast Clean is fully exempt from any obligation of repair, replacement, or compensation for any direct or indirect damage (stains, chemical burns, scratches, discolouration, etc.) resulting from the use of these unapproved products.
In the event of a unilateral decision to upgrade the contract, no amendment shall be required; a simple exchange by email or post, subject to the agreement of both parties, shall serve as an amendment.
No service confirmation slip shall be signed during the execution of the contract. Any intervention from the start date of this contract as defined therein shall be considered as executed. Any suspension or impossibility by either party must be communicated by email to the company's main address. Without written proof, invoicing shall remain fully payable by the client and cannot be contested.
5 Chapter 5 — Complaints
In the event of damage or suspected disappearance of an item at the client's premises, the client must inform Fast Clean no later than the same day, after the last working hour. Otherwise, Fast Clean will not conduct any investigation regarding its liability.
In the event of confirmed damage, Fast Clean reserves the right to work exclusively with its own contractors for repair. Any loss of warranty or other damage cannot be attributed to the client against Fast Clean, provided that the work is carried out in accordance with professional standards.
In the event of damage, a declaration will be filed with the AXA Joel Simon insurance agency in Kayl, which, based on Fast Clean's declaration, will decide on the course of action for the case. In the event of refusal of compensation by the insurer, Fast Clean cannot be held liable.
6 Chapter 6 — Liability and Termination
In the event that Fast Clean is unable to perform the service in accordance with the contract, no compensation may be claimed by the client. A replacement appointment will be offered subject to availability, at a time to be agreed with the client.
In the event of non-compliance by the client with the provisions of the contract, Fast Clean reserves the right to suspend or terminate this contract, without prejudice to the client's obligation to settle any outstanding amounts.
7 Chapter 7 — Temporary Contract Suspension
The client may suspend the contract for a maximum period of 3 months per year without reason, by simply informing Fast Clean.
To facilitate the scheduling of cleaning staff, the suspension must be notified by email at least 72 hours before the intervention already planned under the contract.
The contract suspension cannot take place during the notice period in the event of termination by the client.
8 Chapter 8 — Contract Duration
This contract is entered into for the duration defined in the offer and begins on the date of contract signature.
Termination of this contract must be made by post or by email to the company's main address. A period of 15 days shall be considered as the notice period for termination by the client.
In the event that the client refuses to grant access to the property, standard invoicing will apply.
If the client is unable, during the notice period, to grant access to the property for a reason beyond their control, Fast Clean and the client shall jointly seek an alternative intervention date. In the event that Fast Clean is unable to send staff during this notice period, the client shall not owe any financial compensation.
9 Chapter 9 — Confidentiality Rule
Fast Clean is responsible for its staff. Staff are informed of the obligation to respect the absolute rule of confidentiality (contractual clause signed in advance between Fast Clean and the employee).
In this regard, our staff are prohibited from disclosing to third parties any fact they may have learnt during their work shift at the client's premises. Any breach of this confidentiality obligation, whether accidental or not, shall be considered by the company as serious misconduct subject to immediate dismissal.
Fast Clean undertakes to do everything possible to ensure compliance with this rule and to keep the client informed of any potential breach.
10 Chapter 10 — Invoicing and Payment Terms
Payment is made according to the following terms: invoices are issued monthly and are payable within 7 days of receipt, without discount, or via Payconiq.