Frequently Asked Questions

Fast Clean offers a complete range of cleaning services:

• Residential cleaning: Regular or one-off home cleaning
• Apartment building cleaning: Common areas, entrance halls, stairs, lifts
• End-of-lease cleaning: After moving out or renovation
• Post-construction cleaning: Removal of construction residue
• Ironing: Home ironing service

There is no single rate: the cost depends on your home and your needs. We prepare a tailored quote based on the area to be cleaned, the frequency (regular upkeep or a one-off visit) and the type of cleaning you want. This quote comes with no obligation: you receive a clear estimate and then decide freely. Request a visit to find out the cost that suits your home.

Yes, we offer both regular maintenance contracts and one-time services. Whether it's for spring cleaning, before/after moving, or post-renovation cleanup, we adapt to your specific needs.

Fast Clean provides the cleaning products and materials planned for the agreed service. The client supplies the vacuum cleaner and, where ironing is agreed, the iron, in line with the agreed conditions. Our guide on how to prepare your home before a cleaning visit explains what is worth sorting out before the first appointment.

Products are selected according to the surfaces and the work agreed for your home. If you have allergies, pets or particular product requirements, tell us before the quote so that we can review them with you.

Whenever possible, we assign a regular cleaner so that they can become familiar with your home and preferences. If they are unavailable, we discuss the available alternatives with you.

Tell us about any delicate or specially treated surfaces before the service. The surfaces, products and instructions to follow are reviewed with you and recorded in the quote where necessary. For a specific case, you can request a visit.

Yes, we use biodegradable products. If something about the products matters to you, or you need to avoid a particular product, mention it in your request.

We work up to the height of a small stepladder with 2 or 3 steps. Beyond that, or if access calls for special equipment, the solution is set out in the quote; a specialist may then be needed.

The appropriate treatment depends on the stain, surface, care instructions and any products already used. We assess what can be attempted and explain any limits before treating a delicate or damaged surface.

Post-construction cleaning is defined after we have reviewed the premises. The quote sets out the areas, residues and finishes that can be included, together with any equipment or access requirements. This service is detailed on post-renovation cleaning.

Waste handling is not automatically included in every cleaning service. The type and volume of waste and the available bins are discussed in advance, and the quote states what can be handled during the visit. Specialist disposal may be required for unusual or hazardous waste.

Please mention it in your request. We always use your own vacuum cleaner and do not bring one of ours, so the choice of a model with a HEPA filter is yours.

We can provide routine cleaning for waiting rooms, consultation areas and sanitary facilities. The rooms, tasks, products, instructions, frequency and timing, together with any protocol requested by the practice, are agreed only after a site visit and recorded in the quote. For a tailored medical quote, use our contact form.

Tell us about the situation before any visit. This is not automatically included in routine cleaning: we first assess whether the requested work can be carried out and agree any specific instructions, products and conditions in writing.

Directly accessible interior and exterior windows are cleaned when this service is included in the quote. Beyond that, we assess each request according to the height, access and safety conditions. The quote confirms which windows can be included. If the work requires specialist access or equipment, a specialist may be required.

Contact Fast Clean and explain the point concerned. We will review it with you and discuss the appropriate next step.

Residential cleaning contracts are open-ended and have no minimum term. For private customers, the ordinary notice period for ending the contract is 15 days, subject to the contract and Terms and Conditions.

For private customers, the ordinary notice period for ending a residential contract is 15 days, subject to the contract and Terms and Conditions. If you need to change or suspend a visit, tell us as early as possible; the applicable notice terms are those agreed in the contract and Terms and Conditions.

Report any alleged damage to Fast Clean on the same day after the service. The circumstances are then reviewed under the applicable claim process, contract and insurance terms.

The places named on our site are reference points, not an exhaustive list. From Bettembourg, we consider requests across southern Luxembourg and in eastern and western areas near the borders. Contact us with your exact address so that we can check availability.

Availability depends on the work requested and the current schedule. Contact Fast Clean so that we can review your request and discuss the available dates.

We work with small businesses and organisations in southern Luxembourg and consider enquiries from eastern and western areas near the borders. This includes offices, shops, professional practices, medical and paramedical practices, and communal areas in apartment buildings. The places named on the site are examples, not an exhaustive service-area list. See our Business page.

Business cleaning can take place during the day, before opening or after closing. The time slots are agreed with the client and recorded in the quote or contract.

Business cleaning may be organised across a team. If a cleaner is unavailable, Fast Clean reviews the available options and contacts the client about the service arrangements.

For business customers, the contract duration or commitment and the ordinary notice period are stated on page 1 of the offer and supplemented by any Terms and Conditions incorporated into it. Residential contract terms do not apply.

We consider requests across southern Luxembourg, including nearby eastern and western border areas. Contact us to check availability for your exact address.

Use the quote form on the Business page, call +352 691 732 048 or email contact@fastclean.lu. We aim to reply to quote requests within 48 hours. This timeframe concerns our reply to the enquiry, not the start of the cleaning service.

The rooms, routine cleaning tasks, products, instructions, frequency and timing are reviewed during a site visit and recorded in the quote. Any requested protocol or specialist requirement must also be agreed before the service.