Frequently Asked Questions

Fast Clean offers a complete range of cleaning services:

• Residential cleaning: Regular or one-time home maintenance
• Condominium cleaning: Common areas, hallways and shared spaces
• Condominiums: Common areas, lobbies, stairs, elevators
• Move-in/Move-out cleaning: After moving or renovation
• Post-construction cleaning: Removal of construction residue
• Ironing: Home ironing service

There is no single rate: the cost depends on your home and your needs. We prepare a tailored quote based on the area to be cleaned, the frequency (regular upkeep or a one-off visit) and the type of cleaning you want. This quote comes with no obligation: you receive a clear estimate and then decide freely. Request a visit to find out the cost that suits your home.

Yes, we offer both regular maintenance contracts and one-time services. Whether it's for spring cleaning, before/after moving, or post-renovation cleanup, we adapt to your specific needs.

Yes, we provide all necessary cleaning products and equipment (mops, microfiber cloths, products suitable for each surface, etc.), except for the vacuum cleaner and iron which must be provided by the client.

Products are selected according to the surfaces and the work agreed for your home. If you have allergies, pets or particular product requirements, tell us before the quote so that we can review them with you.

Whenever possible, we assign a regular cleaner so that they can become familiar with your home and preferences. If they are unavailable, we discuss the available alternatives with you.

Tell us about any delicate or specially treated surfaces before the service. The surfaces, products and instructions to follow are reviewed with you and recorded in the quote where necessary. For a specific case, contact us via /en/book-appointment.html.

Not every product carries the same label. If a particular label or product requirement matters to you, mention it before the quote so that the products to be used can be discussed and agreed.

Equipment and cloths are maintained between services according to their use. Any unusual hygiene constraint must be mentioned before the visit so that we can assess whether it can be included in the quote.

Cleaning at height is assessed case by case according to the access, the height involved and the safety conditions. We confirm what can be carried out only after reviewing the site. If the work cannot be performed safely with the available access and equipment, a specialist may be required.

The appropriate treatment depends on the stain, surface, care instructions and any products already used. We assess what can be attempted and explain any limits before treating a delicate or damaged surface.

Post-construction cleaning is defined after we have reviewed the premises. The quote sets out the areas, residues and finishes that can be included, together with any equipment or access requirements. This service is detailed on post-renovation cleaning.

Any protective-equipment requirement depends on the products, tasks and conditions at the premises. Unusual dust, biological risks or other special conditions must be disclosed before the quote so that they can be assessed separately.

Household waste is disposed of in the client's sorting bins (Valorlux, paper, glass, residual) following Luxembourg's waste sorting rules. For specific waste (rubble, bulky items, hazardous waste) generated by post-construction cleaning, we propose either disposal at a SuperDrecksKescht center or placement in a skip provided by the client. The quote always specifies this point.

Please mention allergies, dust sensitivity or a particular equipment requirement before the quote. We will review what can be provided for the requested service; for regular residential cleaning, the vacuum cleaner is normally supplied by the client.

We can provide routine cleaning for waiting rooms, consultation areas and sanitary facilities. The rooms, tasks, products, instructions, frequency and timing, together with any protocol requested by the practice, are agreed only after a site visit and recorded in the quote. For a tailored medical quote, use our contact form.

Tell us about the situation before any visit. This is not automatically included in routine cleaning: we first assess whether the requested work can be carried out and agree any specific instructions, products and conditions in writing.

We assess each request according to the height, access and safety conditions. The quote confirms which windows can be included. If the work requires specialist access or equipment, a specialist may be required.

Contact Fast Clean and explain the point concerned. We will review it with you and discuss the appropriate next step.

Residential cleaning contracts are open-ended and have no minimum term. For private customers, the ordinary notice period for ending the contract is 15 days, subject to the contract and Terms and Conditions.

For private customers, the ordinary notice period for ending a residential contract is 15 days, subject to the contract and Terms and Conditions. A temporary suspension should be reported by email at least 72 hours before a planned visit; otherwise the visit remains chargeable under the contract.

Report any alleged damage to Fast Clean on the same day after the service. The circumstances are then reviewed under the applicable claim process, contract and insurance terms.

From our headquarters in Bettembourg, we consider requests across southern Luxembourg. The towns presented on our site are examples of our main local service areas, not an exhaustive list. Contact us with your exact address so that we can check availability.

Availability depends on the work requested and the current schedule. Contact Fast Clean so that we can review your request and discuss the available dates.

We work with small professional structures in southern Luxembourg and consider enquiries from eastern and western areas near the borders. This includes offices, shops, professional practices, medical and paramedical practices, and communal areas in apartment buildings. The places named on the site are examples, not an exhaustive service-area list. See our Business page.

Business cleaning can take place during the day, before opening or after closing. The time slots are agreed with the client and recorded in the quote or contract.

Business cleaning may be organised across a team. If a cleaner is unavailable, Fast Clean reviews the available options and contacts the client about the service arrangements.

For business customers, the contract duration or commitment and the ordinary notice period are stated on page 1 of the offer and supplemented by any Terms and Conditions incorporated into it. Residential contract terms do not apply.

We consider requests across southern Luxembourg, including nearby eastern and western border areas. Contact us to check availability for your exact address.

Use the quote form on the Business page, call +352 691 732 048 or email contact@fastclean.lu. We aim to reply to quote requests within 48 hours. This timeframe concerns our reply to the enquiry, not the start of the cleaning service.

The rooms, routine cleaning tasks, products, instructions, frequency and timing are reviewed during a site visit and recorded in the quote. Any requested protocol or specialist requirement must also be agreed before the service.