Privacy Policy

1 Data Controller

The data controller is Fast Clean Sarl, registered at 144 ZAE Wolser A, 3225 Bettembourg, Luxembourg. Contact us at contact@fastclean.lu or +352 691 732 048.

2 Data Collected

As part of our cleaning services for both private households and business customers, we process personal data. For services to private households, we collect the following data (data specific to business customers is detailed in the "Business customers' data" section below):

First and last name
Postal address (service location)
Phone number
Email address
Property details (area, type of property)

This data is collected via our contact form, appointment form, by phone or during the assessment visit.

3 Purposes of Processing

Managing quote requests and appointments
Executing the cleaning service contract
Invoicing and accounting
Communication about our services (with consent only)
Compliance with legal obligations

4 Legal Basis

Processing is based on: contract performance (Article 6(1)(b) GDPR), consent for marketing communications (Article 6(1)(a)), legitimate interests (Article 6(1)(f)), and compliance with legal obligations (Article 6(1)(c)).

5 Data Retention

Your data is retained for the duration of the contract, then 3 years after the end of the business relationship for customer data, and 10 years for accounting records in accordance with Luxembourg law. Prospecting data is retained for 3 years from the last contact.

6 Data Recipients

Your data is only shared with those strictly necessary: Fast Clean staff assigned to your service, our accountant, and competent authorities when legally required. We do not sell or rent your data to third parties. Our contact forms use the Formspree service for technical message processing.

7 Data Transfers Outside the EU

Some of the technical service providers we use are established in the United States. As a result, part of your data may be transferred outside the European Union. The recipients concerned are:

Formspree, Inc. (United States): technical processing of messages sent via our contact and appointment forms.
Google LLC (United States): Google Maps (map display) and Google Tag Manager (tag management and audience measurement) services.

According to the information provided by these providers, these transfers are governed by the EU-US Data Privacy Framework and/or by the Standard Contractual Clauses adopted by the European Commission, which are intended to ensure an appropriate level of protection for your data.

For further details, please refer to Google's Privacy Policy and Formspree's Privacy Policy.

8 Your Rights

Under the GDPR, you have the following rights:

Right of access: obtain confirmation of processing and receive a copy of your data
Right to rectification: correct inaccurate or incomplete data
Right to erasure: request deletion of your data
Right to restriction: restrict processing of your data
Right to data portability: receive your data in a structured format
Right to object: object to the processing of your data

To exercise these rights, contact us at contact@fastclean.lu. We will respond within 30 days. In case of a dispute, you may lodge a complaint with the Commission Nationale pour la Protection des Données (CNPD) in Luxembourg.

9 Cookies

Our website uses strictly necessary cookies as well as audience-measurement trackers triggered via Google Tag Manager. You can manage your preferences via our cookie consent banner displayed on your first visit. No advertising cookies are used.

External media (loaded only after consent)

Certain third-party services are loaded only after your consent, under the "External media" category of our cookie banner:

Google Maps (Google LLC): display of maps to locate our service area.
Google Tag Manager (Google LLC): tag manager that triggers audience measurement.

10 Data Security

Fast Clean implements appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. Our website is protected by an SSL certificate (HTTPS) and enhanced HTTP security headers.

11 Business customers' data

In addition to its services for private households, Fast Clean offers cleaning services for business customers (small structures, offices, shops, liberal professions, co-ownerships via property managers). When a business customer requests a quote through our professional quote form, we collect the following data:

Company name
Business sector
Area to be cleaned (in m²)
Desired cleaning frequency
Preferred time slot
Name, email address and phone number of the contact person

Purpose: This data is processed for the sole purpose of reviewing your request, preparing a tailored quote and, where applicable, concluding and performing a maintenance (recurring cleaning) contract.

Legal basis: Processing is based on the performance of pre-contractual measures taken at your request (Article 6(1)(b) GDPR) as well as on our legitimate interest in responding to business enquiries and developing our professional activity (Article 6(1)(f) GDPR). Submitting this form constitutes information about the processing of your data and does not require prior consent.

Retention: Professional quote data is retained for as long as necessary to handle your request and, where a contractual relationship is established, for the duration of the contract and the applicable legal archiving periods. If no engagement follows, it is deleted or archived within a reasonable time.

Data controller: Fast Clean Sarl, 144 ZAE Wolser A, 3225 Bettembourg, Luxembourg — contact@fastclean.lu, +352 691 732 048.

Your rights: As the contact person, you have the right of access, rectification, erasure and objection regarding your data. To exercise these rights, write to us at contact@fastclean.lu. You may also lodge a complaint with the Commission Nationale pour la Protection des Données (CNPD) in Luxembourg.

12 Policy Changes

Fast Clean reserves the right to modify this privacy policy at any time. The date of the last update will be indicated at the bottom of this page.

Last updated: 30 June 2026